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The Art of Polite Persistence

Be persistent in the nicest way possible.  Adopt a calm and polite, but firm, attitude when you ask for information or clarification.  Just keep asking and asking until someone helps you. Polite persistence is something of an art.  The more you practice it, the more successful you will become on behalf of your client. 

The importance of understanding

This is an important place were you may be able to make a significant difference in your client’s health; explaining in “plain language” so the client has a clear understanding of what the doctor just said.